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About Us

Founded on Experience, Driven by Empathy

Virtual Kendesk emerged during the uncertain times of 2020, built on years of experience in education, entrepreneurship, and administrative excellence. Based in Jamaica and serving clients globally, we're committed to simplifying day-to-day operations through systems, structure, and reliable support rooted in genuine care for your success.

​       20+ Years Experience

Administrative & accounting support and education.

​       Global Reach

Serving clients worldwide

​       Active Member

Small Business Association of Jamaica (SBAJ)

       Client
​Jamaica Business Development Corporation (JBDC)

About the Founder

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Keneisha Salmon-Graham is a forward-thinking business professional and the founder of Virtual Kendesk Global Services, a consulting firm providing virtual business support and administrative services. With over two decades of combined experience in accounting, administration, and education, her career is rooted in precision, care, and integrity.

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Keneisha has built a wealth of expertise working with entrepreneurs and large businesses both locally and internationally. Her experience spans diverse sectors, including finance, tech, and government contracting, allowing her to bring structure, strategic thinking, and efficiency to every challenge. As an entrepreneur herself, she intimately understands the daily demands small business owners face. Virtual Kendesk was born out of her desire to offer reliable, affordable, and personalized remote services that empower clients to grow with confidence.

Innovation and Education 

In addition to her business leadership, Keneisha is a passionate advocate for innovation and capacity building in education. She is the creator of the AI Training for Educators Workshop, a professional development program that empowers teachers to integrate artificial intelligence tools into their teaching practices. This initiative reflects her strong commitment to practical learning solutions and organizational efficiency in an evolving global environment. She has also developed and facilitated training programs, managed financial operations, and supported strategic projects across various sectors. Her unique ability to bridge business and education makes her a highly effective proponent of modern, efficient organizational practices.

 

Academic Background 

Keneisha's professional rigor is supported by a robust academic foundation:

  • Bachelor of Business Administration (Accounting and International Business) from the University of Technology, Jamaica (UTech, Ja.).

  • Postgraduate Diploma in Education and Training (Business Education) from the Vocational Training Development Institute (VTDI), Jamaica.

  • She is currently pursuing a Master of Science in Logistics and Supply Chain Management from The University of the West Indies, Mona (UWI), Jamaica.

  • ​Global Leadership Mindset Development Program: Served as Team Leader and Mentor in this program, guiding culturally diverse groups (Austria, Finland, Bangladesh, Cameroon, Jamaica, Kenya, Mexico, Nepal, Tanzania, Zambia, Egypt, USA, Malaysia and Singapore) through complex multilateral negotiation scenarios. This experience directly demonstrates her ability to organize chaos, facilitate communication across boundaries, and drive strategic execution on a global scale. 

 

Today, Keneisha leads Virtual Kendesk with a clear vision: to empower entrepreneurs globally, delivering virtual solutions with the same meticulous care and high standard of integrity she has maintained throughout her distinguished career.

What We Do

At Virtual Kendesk, we operate with a global team of professionals, virtual assistants bookkeepers, digital assistants, designers, and marketers, working across time zones to support your business. No payroll taxes, benefits, or long-term commitments, just expert help when you need it. Our remote structure gives you flexibility, efficiency, and a personal touch. Diverse skills, one vision: making your business easier to run.

Our Mission & Core Values

We're dedicated to helping entrepreneurs and small business owners thrive by making the day-to-day easier through systems, structure, and support you can count on.

Integrity

We operate with transparency, trust, and professionalism in all interactions.

Accountability

We take ownership of our outcomes and strive to exceed expectations.

Service

Every client deserves attentive, personalized support, no task is too small.

Innovation

We embrace technology and creativity to enhance value and drive progress.

Efficiency

We streamline operations so you can focus on what you love.

Empathy

Your struggles matter to us; we listen, care, and respond with compassion.

Community

We believe in being part of and giving back to the community that supports us.

Client-Centered Approach

We align our support with your goals, ensuring flexibility as your needs grow and change.

Let’s Work Together

Feeling overwhelmed by admin? Behind on your books? Unsure how to use the tools your business needs? We're here to help you move forward with ease.

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